Shipping policy

Shipping Policy

Last updated: August 21, 2026

Where we ship

We currently ship to addresses in the United States (all 50 states, including PO boxes and APO/FPO where the carrier allows). International shipping is not available yet.

Shipping rates

Orders of $75 or more: free standard shipping.
Orders under $75: $6.95 flat-rate standard shipping.

Processing and delivery times

Different items ship from different places, and some orders arrive in more than one package. Estimated timelines (business days):

Apparel, hats, mugs and totes are printed to order in the USA: 2–5 days to produce, then 2–5 days in transit.
Racks, mats, bags, jewelry and hosting items stocked in the US: 1–3 days to process, then 2–5 days in transit.
Racks, mats, bags, jewelry and hosting items stocked overseas: 1–3 days to process, then 7–15 days in transit. Product pages for these items say "Ships from our overseas warehouse" above the Add to Cart button.

These are estimates, not guarantees. Carrier delays, weather and peak holiday volume can add time. We'll always email you tracking the moment each package ships.

Tracking

Every order includes tracking. If your tracking hasn't updated in 7 days, email us and we'll investigate with the carrier.

Duties and taxes

Prices shown at checkout are the prices you pay. We do not charge customs duties or brokerage fees to customers for any order shipped to a US address.

Wrong address

Please double-check your shipping address at checkout. If a package is returned to us because of an address error, we'll reship it once you confirm the correct address; a reshipping fee may apply. Email us within 12 hours of ordering to fix an address before the package leaves.

Lost or stolen packages

If tracking shows "delivered" but you can't find your package, check with neighbors and your building's mail area, then email us within 5 days. We'll file a carrier claim and send a replacement or refund while it's investigated.