Refund policy

Refund & Return Policy

Last updated: August 22, 2026

We want you to love what lands on your table. If you don't, you have 30 days from delivery to send it back.

30-day returns on everything

You may return items within 30 days of delivery for a full refund to your original payment method. To start a return, email hello@parlorandtile.com with your order number and the item(s) you're returning. We'll reply with a return label and instructions within one business day.

If we sent the wrong item, or the item arrived damaged, misprinted or defective, return shipping is free.
For all other returns, a flat $6.95 return-label fee is deducted from your refund.
Items must come back in new, unused condition. For apparel and hats that means unworn and unwashed, with tags attached. Mugs, totes, mats, racks and jewelry must be unused and in their original packaging.
Worn or washed apparel, used mats, racks with wear, or jewelry without its box may be refused or refunded at a reduced amount.

A note on printed-to-order items

Our apparel, hats, mugs and totes are printed one at a time, just for you. They are covered by the same 30-day return window above, as long as they come back unworn, unwashed and in resalable condition. Minor variation in print placement and color is normal and is not considered a defect. Please check the size chart on each product page before ordering — if you're between sizes, size up.

Damaged, misprinted or missing items

Email hello@parlorandtile.com within 30 days of the delivery date with a photo of the problem (and the packaging, if possible). We'll send a free replacement or a full refund. You don't need to ship anything back.

Refund timing

Once we receive your return — or approve a damage claim — refunds are issued within 3 business days. Depending on your bank, it may take 5–10 business days to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We accept exchanges. The fastest way is to return the original item for a refund and place a new order; email us and we'll send the label the same business day. For damaged or misprinted items we'll ship a replacement directly.

Cancellations

Email us within 12 hours of placing your order to cancel. Printed-to-order items enter production quickly; after 12 hours we may be unable to cancel them — but you can still return the order under the 30-day policy above.