Shipping
We ship to all US addresses. Orders over $75 ship free; otherwise shipping is a flat $6.95. Every order includes tracking, emailed to you the moment it ships.
| Item type | Where it ships from | Processing | Transit |
|---|---|---|---|
| Apparel, hats, mugs, totes | Print facilities in the USA | 2–5 business days | 2–5 business days |
| Racks, mats, bags, jewelry, hosting items (US-stocked) | US partner warehouse | 1–3 business days | 2–5 business days |
| Racks, mats, bags, jewelry, hosting items (overseas-stocked) | Partner warehouse abroad | 1–3 business days | 7–15 business days |
If an item is shipping from overseas, the product page says so above the Add to Cart button, and your confirmation email repeats it. Items in one order may arrive in separate packages — you'll get tracking for each.
Holiday deadlines: we post order-by dates for Thanksgiving, Hanukkah and Christmas delivery on the homepage each November.
Returns
Accessories (racks, mats, bags, jewelry, hosting items): return unused items in original packaging within 30 days of delivery for a full refund to your original payment method. Email shop@timothykasper.net with your order number and we'll send instructions. Return shipping is on us if we made a mistake; otherwise a flat $6.95 label fee is deducted from the refund.
Printed-to-order items (apparel, hats, mugs, totes): these are made one at a time just for you, so they're final sale — except when something goes wrong. If an item arrives damaged, misprinted, or not what you ordered, email a photo within 7 days and we'll replace it free or refund you. No need to send it back.
Refund timing: refunds are issued within 3 business days of our receiving a return (or of approving a replacement claim) and typically appear on your statement in 5–10 business days.
Questions
Email shop@timothykasper.net. We answer within one business day, usually faster.